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Terms and Conditions

OneStep CPD 

Terms and Conditions

Welcome to OneStep CPD.

OneStep CPD is provided by Twinkl Ltd a company registered in England and Wales under company number 07201458 whose registered office address is at Wards Exchange, 197 Ecclesall Road, Sheffield, England, S11 8HW. OneStep CPD is a trading name of Twinkl Ltd. These terms and conditions only apply to your use of the OneStep CPD website. They do not apply to any other Twinkl websites or products.

These terms and conditions are important as they outline your agreement with us including what we will provide to you, the rights you grant to us and the rules everyone needs to follow when using the OneStep CPD service. 

Before using our website or any service provided through OneStep CPD, please read these term and conditions as by using our website or any service you will be bound by these terms and conditions. Throughout these terms and conditions we refer to ourselves as Twinkl Ltd, Twinkl or we or us. We refer to you as you.

These conditions were last updated on 8th May 2019.

Acceptance of these terms

By browsing and using our website, you agree to comply with and be bound by the following terms and conditions of use, which govern the relationship between you and Twinkl Ltd.
Your use of our service or our website constitutes your acceptance of these terms and conditions. If you do not agree to abide by these terms and conditions, do not use or access (or continue to use or access) our service or our website.

Changing these terms

These terms and conditions may be updated by us from time to time without notice to you. We will post any revisions to these terms and conditions on this page and we will also indicate at the top of this page the date when these terms and conditions were last revised. It is your responsibility to regularly check this page to determine if there have been changes to these terms and conditions and to consider such changes.
We may grant you a specific amendment to these terms and conditions by agreeing such a change in writing. Any change offered will be granted at the sole discretion of Twinkl Ltd. and may be amended or withdrawn at any time.

Description of our service to you

By subscribing you gain access to the OneStep CPD service.
In this document, we refer to this service as the service or the OneStep CPD service.

Age restriction

You must be over 18 to use our website, take out a subscription to our CPD service or register as a free user of the website.

Rights you grant to us

By using our website, you grant to us the following rights:-
The right to use your personal data in accordance with our Privacy Policy;To retain all information, data, images and evidence uploaded to the website subject to the removal of any data that could be used to identify an individual or specific school;To use any quotes from you regarding our service provided in any way in our marketing materials.
By using our service, you grant to us a worldwide, non-exclusive, irrevocable licence in perpetuity to use any information, data, images and evidence uploaded to our website in whatever way we see fit subject to the removal of any data that could be used to identify an individual or specific school.   

User guidelines

You agree to not use our website to:
upload, post, email or otherwise transmit any content that is unlawful, harmful, objectionable, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise discriminatory; harm or attempt to harm minors in any way;
impersonate any person or entity, including, but not limited to, a Twinkl staff member, forum moderator, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity;
forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the service;
upload, post, email or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
enter into any of our email lists an email address that is not your own where you know (or ought reasonably to know) that the recipient of the email would not wish to be contacted by us;
upload, post, email or otherwise transmit any content that infringes any patent, trade mark, trade secret, copyright or other proprietary rights of any party;
upload, post, email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas that are designated for such purpose;
upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the service are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges;
interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the service;
intentionally or unintentionally violate any applicable law or regulation;
collect or store personal data of other users;
post content which refers to individual schools, colleges or agencies or their staff, whether by name, or identifiable by a pseudonym or any other means; and/or
advertise any job vacancies in any area of the website unless we expressly agree that you may do so.


This section is divided into sub-sections for individuals and for schools. The individual sub-section applies to you if you subscribe as an individual in an individual capacity. The schools section applies to you if you subscribe as an organisation.
You are able to sign up to the OneStep CPD service without payment. This free access allows you to view the available case studies and information but to use the service fully you will need to pay in accordance with this sub-section.
The full OneStep CPD service is made available to you by way of a subscription upon payment of a fee as specified on our website here.
A subscription to the service can only be purchased directly from Twinkl by paying a monthly subscription fee. The minimum term of our monthly subscriptions is 12 months.
When you subscribe for the service, you consent to get access to immediately.
You may cancel your order for access to the OneStep CPD service within 14 days from the date of your purchase and obtain a full refund by contacting the OneStep CPD team. After this, you will not be eligible for a refund.
In relation to your subscription, you will be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of the minimum term. If the applicable VAT rate (or other included tax or duty) changes during your subscription, the tax-inclusive price will adjust accordingly. At the end of the minimum term, your subscription contract will renew automatically for another 12 months until you or we cancel.
We may change the price for a subscription to the OneStep CPD service. We will communicate this change to you either at renewal, or at the point the new price is in use.
For your safety, credit/debit card details are not stored nor shared with third parties. Payment transactions are processed via PayPal, Stripe or other secure third party payment providers and you are encouraged to read the terms and conditions for any financial transactions with either of these companies.
You acknowledge that all content remains the property of Twinkl at all times. You also understand that your purchasing of a subscription constitutes a licence for the use of the OneStep CPD material for the duration of the subscription only.
A subscription to the OneStep CPD service can also be purchased by way of gift voucher through the website.
A gift voucher will be delivered to you electronically at the point of payment and must be used within one (1) year of the date and time of purchase. If it is not used within this time period it will expire and you will no longer be able to make use of it.
For the purpose of this sub-section, a school is any organisation even though we will use the term school throughout this sub-section.   There are two ways to subscribe to the OneStep CPD service as a school. The first in on a per-pupil basis. The second is on a per-user basis. The school may choose which way it wants to be charged. Free access to the service is not available for school users.
The school will be provided with a quote for access to the service. A quote can be obtained from this link: [INSERT LINK]. The school’s acceptance of this quote shall be deemed to be an offer on the school’s part to enter into an agreement with Twinkl. This offer shall only be deemed to have been accepted when the school is granted access to the service.
The school may pay the fee to access the service upon receipt of the quote or they may choose to be invoiced.
If they choose to be invoiced, the school will be issued with an invoice. The school must pay the invoice within 15 days of the date of the invoice; and in full and in cleared funds to a bank account nominated in writing by us, and time for payment shall be of the essence.
If the school fails to make any payment due to us by the due date for payment, then the school shall pay interest on the overdue amount at the rate of 4% per annum above HSBC's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The school shall pay the interest together with the overdue amount.
A school subscription to the service can only be purchased directly from Twinkl. The minimum term of our school subscriptions is 12 months. The full fees are payable upfront at the beginning of the minimum term.
The prices are fixed for the 12 months and no refunds are available even if pupil numbers or user numbers decrease.
If a school has paid per user and wishes to add an extra user, they may do this and they will be charged the then current user fee. The fee will be charged on a pro-rata basis for the remainder of the term of the school’s subscription and the user will gain access to the service for the remainder of the subscription term.
All amounts payable by a school are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made by Twinkl to the school, the school shall, on receipt of a valid VAT invoice from us, pay to us such additional amounts in respect of VAT as are chargeable on the supply of the service at the same time as payment is due for the supply of the service.
The school shall pay all amounts due in full without any set-off, counterclaim, deduction or withholding except as required by law. We may, without limiting our other rights or remedies, set off any amount owing to us by the school against any amount payable by us to the school.
In relation to any personal data entered by the school, the school entering the data is the co-controller of any personal data entered. The school is responsible for ensuring that is complies with its obligations as co-controller.

Free trials

Twinkl may offer you access to the OneStep CPD service without payment of a fee.
Any offer of a free trial will be made in writing and will state the length of the trial. Such an offer may be withdrawn at any time. Access to the service will cease at the end of the trial unless you take out a paid for subscription.
All the terms in this documents that apply to subscriptions apply to all those accessing the site through a free trial except for the terms relating to payment.


You agree that Twinkl, in its sole discretion and without liability to you or any third party, may suspend or terminate, with or without notice, the website and/or the service or any part of it or any of your passwords or accounts (or any part(s) thereof or related files and information) within the service, and may remove and discard any content within the service, for any reason, including, without limitation, for lack of use or if Twinkl believes that you have violated or acted inconsistently with the letter or spirit of these terms and conditions.
Where there is a breach of these terms and conditions, the rights described in this paragraph are not Twinkl's only remedy and we may take any other action that we reasonably deem appropriate in connection with such breach.

Intellectual property

The contents of this website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Twinkl Ltd or other third party licensors. All product and company names and logos mentioned in our website are the trade marks, service marks or trading names of their respective owners including us.
All articles, information and other materials presented on this website are subject to copyright, trade mark right and/or other intellectual property right owned by or licensed to Twinkl. You are prohibited from reproducing, extracting, providing links to or otherwise communicating or making available to third parties any part of the content of this website or any resources therein without Twinkl Ltd.’s written consent. You acknowledge that, by making use of this website, you are agreeing to comply with this prohibition and that any breach thereof is likely to result in legal proceedings being issued against you. You acknowledge that all materials you download remain the property of Twinkl in perpetuity. Any material or information downloaded from this website is subject to these terms and conditions. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from this website without prior written authorisation from a director of Twinkl Ltd.
We strictly forbid the use of any scripted or otherwise automated method of content or website access.

Service limitations and modifications

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice.
You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service.

Links to other websites or resources

We may provide, or third parties may provide, links to other websites or resources. As we have no control over these sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and that we do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
You acknowledge and agree that Twinkl shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Availability of our website

We do not guarantee that this website will operate continuously without interruptions or be error free and Twinkl therefore accepts no liability for its unavailability.
You must not attempt to interfere with the proper working of this website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connection device associated with this website or Twinkl Ltd.

Events outside of our control

Twinkl will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions that is caused by events outside our reasonable control. These events are known as force majeure events. A force majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
strikes, lock-outs or other industrial action;civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;impossibility of the use of public or private telecommunications networks;the acts, decrees, legislation, regulations or restrictions of any government;viruses and cyber-attacks; orpower or other failure affecting any part of our servers, premises or any other part of our service.
Twinkl's performance under any terms and conditions or any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the terms and conditions or any contract may be performed despite the force majeure event.


Twinkl's liability to you in contract, tort (including negligence) with regard to these terms and conditions, use of the website and/or any service shall be limited the greater of:
£150; or the price paid by you to Twinkl for the OneStep CPD under any contract during the 3 months preceding the event giving rise to the claim.
You expressly acknowledge and agree that Twinkl shall not be liable for any indirect, incidental, special, consequential or exemplary damages, nor for direct or indirect loss of profits revenue, business, anticipated savings, goodwill, opportunity, reputation, business interruption, use, data or intangible losses even if we has been advised of the possibility of such damage.
Nothing in these terms and conditions shall affect the statutory rights of any consumer or exclude or restrict any liability for fraud or for death or personal injury arising from the negligence of Twinkl.


You agree to indemnify, defend and hold Twinkl and its affiliates harmless from and against any and all liability, losses, costs, claims and expenses incurred directly or indirectly (including reasonable legal fees) incurred in connection with or arising out of your violation of these terms and conditions, any applicable law or regulation or the rights of any third parties related to this website, service and tools. This indemnity includes both any liability to third parties, and other costs and losses incurred by Twinkl.

Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 (as amended and updated) to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


You may not assign or sub-contract any part of our agreement with you. Twinkl may assign or sub-contract any part of their agreement with you without your consent and without notifying you.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


No delay or failure by Twinkl to exercise any of its powers, rights or remedies under these terms and conditions shall operate as a waiver of them nor shall any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them.

Entire agreement

These terms and conditions, together with our current service prices and privacy policy, set out the whole of our agreement relating to the supply of the services to you by us.

Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales and you consent to this jurisdiction.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at OneStep CPD, c/o Twinkl Ltd, Wards Exchange, 195-199 Ecclesall Road, Sheffield, S11 8HW, United Kingdom.
Notices from us to you may be in writing or electronic format (to include both email and notice via the website).

Contact us

You can contact us by emailing info@onestepcpd.com

OneStep CPD is a trading name of Twinkl Ltd. Twinkl Ltd. is a company registered in England and Wales with company number 07201458 at Wards Exchange, 197 Ecclesall Road, Sheffield, England, S11 8HW